If you wish to cancel or rearrange your appointment, please do so at least 24 hours before your appointment. All cancellations within 24 hours or missed appointments will incur a 100% non-discretionary charge of the treatment cost.
If you have booked online this will be automatically taken from the card from which the deposit was paid. If you have not booked online, payment must be settled within 24 hours of the missed appointment.
Further appointments cannot be booked until the outstanding amount is settled. If the appointment was for a pre-paid course booking, the treatment will be forfeited in the event of a late cancellation or missed appointment.
All treatments purchased as a course must be paid for in full in advance of the first treatment.
All treatment courses are subject to the following expiry date:
Any treatments not used before the course expiry date will be forfeited.
Courses are non-refundable except in medical circumstances. A doctor’s note will be required to confirm the medical condition preventing treatment, in order for a refund to be completed.
Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you.
In the case of any further lockdown or closure due to COVID-19, all pre-paid treatment packages impacted by COVID-19 will be extended by the period of time impacted. A refund will not be given in these circumstances.
We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out.
If not, we will inform you as to the reasons why. You will only be liable for the cost of the initial consultation, where applicable.
It is the client’s responsibility to ensure that he or she provides your therapist with all the relevant medical details prior to each treatment. Please read the Pre-Treatment Advice relevant to your treatment. This can be found on the here.
Please read this in good time for your appointment so that you can comply with any relevant pre-treatment preparation and to make sure that the treatment is suitable for you.
If you fail to read the pre-treatment advice and attend your appointment without ensuring that you are prepared or suitable for the treatment, it is with regret that the appointment charge will still be payable even if the treatment cannot go ahead.
We do not conduct any treatments on children under the age of 16. Some treatments may only be suitable for over 18s – please enquire for full details.
In order to get the best results from your treatment, we strongly recommend that you read and follow the pre-treatment advice and aftercare relating to your treatment.
We strongly recommend you read and follow this guidance. We cannot guarantee results in circumstances where aftercare advice hasn’t been followed.
Richmond House Beauty endeavours to treat all its clients appropriately, compassionately and fairly.
If however, you have an issue with any matter in relation to your treatment at Richmond House Beauty you are entitled to lodge a complaint, either in person, by telephone or in writing.
If you require assistance with making your complaint, Richmond House Beauty will be pleased to help and support you through the process.
The member of staff who initially receives the complaint will convey the details to the Salon Manager/Owner.
Where this cannot be resolved immediately, you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
An investigation will be completed as soon as is reasonably practicable and you will be notified of the outcome/solution within 14 days of the original complaint.
Treatment and product prices are subject to change but are correct at the time of posting.
If there are errors or typos reflected in our prices, we are not required to honour them, though we will contact you with details of the error and you will have the option to continue or cancel.
Prices are displayed in GBP and include VAT.
Gift vouchers will be valid for a 12 month time period, after which they will expire and can no longer be used. Should a treatment cost less than the gift voucher amount, the remaining balance will be returned to the voucher. Richmond House Beauty is not responsible for misplaced vouchers.
We ask our clients to look after their property during their time at our salon.
Richmond House Beauty is not responsible for lost, damaged, or stolen items.
Please be aware that given the nature of our work and a busy working environment, clients are advised to take particular care of their belongings during treatments to minimise their risk of loss or damage to personal items including jewellery.
Our TreatCard is our way of rewarding our loyal clients. By participating in the TreatCard scheme, you agree to the following Terms & Conditions.
TreatCard points are earned on eligible purchases as follows:
Points will normally be added to your TreatCard account following payment for the qualifying treatment or product.
Points cannot be exchanged for cash and have no monetary or cash value.
As you accumulate points, you may become eligible for complimentary treatment rewards.
Available reward treatments will be selected and offered by us and may change from time to time. Clients cannot exchange a reward treatment for another treatment, product, cash, credit or other monetary alternative unless we specifically agree otherwise.
Reward treatments are subject to availability and may be subject to additional conditions or suitability requirements.
Where a treatment is not clinically or otherwise suitable for a client, we reserve the right to offer an alternative reward where appropriate.
Rewards cannot be used in conjunction with any other offer, promotion or discount unless we specifically state otherwise.
Reward treatments must be booked in advance and are subject to appointment availability.
Our usual 24-hour cancellation policy applies to appointments booked using TreatCard rewards.
If a TreatCard reward appointment is cancelled with less than 24 hours’ notice, or the client fails to attend the appointment, we reserve the right to treat the reward as redeemed.
TreatCard rewards cannot be transferred, sold or gifted to another person unless we expressly agree otherwise.
Where points have been awarded in connection with a purchase that is subsequently refunded or returned, the corresponding points may be deducted from your TreatCard balance.
If a refund or adjustment results in a negative points balance, future points earned may be applied against that balance.
Points and rewards are personal to the registered TreatCard holder and cannot normally be transferred or combined with another client’s account.
It is the client’s responsibility to ensure that their details are correctly registered with us so that points can be allocated to the correct account.
We reserve the right to correct a TreatCard balance where points or rewards have been added or deducted in error.
We also reserve the right to remove points or rewards, or suspend participation in the scheme, where we reasonably believe the TreatCard scheme has been misused, abused or used fraudulently.
TreatCard points do not have an expiry date and will remain on your account for as long as the TreatCard scheme continues to operate, subject to these Terms & Conditions.
If the TreatCard scheme is ended or the business permanently closes or ceases trading, the provisions set out below will apply.
We reserve the right to amend the TreatCard scheme at any time. This may include changing:
Where reasonably practicable, we will provide notice of significant changes to the scheme.
We reserve the right to suspend, amend or end the TreatCard scheme at any time.
If the TreatCard scheme is ended while the business continues to trade, we may provide a final date by which existing points or rewards must be redeemed. Any points or rewards remaining after that date will expire and cannot be exchanged for cash, credit or any other monetary alternative.
If the business permanently closes or ceases trading, the TreatCard scheme will automatically end. Any unused TreatCard points and unredeemed rewards will expire on closure and will have no cash or monetary value.
TreatCard points and rewards are loyalty benefits only and do not represent money held on account, a deposit or a cash balance belonging to the client.
The above provisions relate specifically to TreatCard loyalty points and rewards and do not apply to separate amounts paid by clients for treatment courses, gift vouchers, deposits or other prepaid services.
Participation in the TreatCard scheme is subject to these Terms & Conditions and any additional conditions communicated in relation to a particular reward or promotion.
We reserve the right to make reasonable decisions regarding the operation of the TreatCard scheme, including resolving errors or disputes relating to the allocation or redemption of points.
These Terms & Conditions may be updated from time to time. The latest version will apply to the TreatCard scheme.
Nothing in these Terms & Conditions affects your statutory rights.
